Un article de mécontentement ce jour ; que de difficultés pour une réservation SNCF…
Je suis un ‘frequently user’ de TGV et d’avions…
Les services numériques d’Air France sont sans comparaison avec ceux de voyages-sncf…
En début de semaine, je réserve mes billets à l’avance…
L’usage du compte personnel est incomplet: impossibilité de saisir sa carte de crédit habituelle… (ce qui fonctionne très bien avec l’espace Air France).
Ensuite, une fois la sélection engagée, il y a des écrans d’attente (avec publicité)… alors on switch, on travaille en même temps… et on re- switch et l’écran connaît un time out…
Je passe encore la nécessité de resaisir parfois ses codes de Grand Voyageur ou enocre le fait de devoir recommencer sans raisons…
Alors je sais, le site voyages-sncf est le site le plus fréquenté de France mais quand même… Quelle place pour les professionnels ?
Frédéric CREPLET est docteur en Sciences de Gestion. Il est Professeur Associé des Universités (Université Louis Pasteur de Strasbourg), intervenant pour le compte d’HEC Montréal, et membre du BETA. 
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